Refund & Returns Policy
Complimentary samples
Our plank samples are free, and shipping is included. Because they cost you nothing, there is nothing to refund and they don’t need to be returned. Keep them as long as you like.
If a sample arrives damaged or isn’t the floor you ordered, email us at customerservice@sawyermason.com and we’ll send a replacement at no charge.
The Designer Box
- Changed your mind before it ships? Email us and we’ll cancel the order and refund it in full.
- Arrived damaged or incomplete? Email us within 14 days of delivery, with a photo if possible, and we’ll replace the box or refund it, whichever you prefer.
- After it has shipped, the Designer Box can’t be returned for a refund.
Refunds go back to the card you paid with, usually within 5–10 business days.
Flooring orders
Flooring is quoted and ordered directly with our team, not through the website. Returns and cancellations for flooring follow the terms on your quote.
Inspect before you install. Please inspect all flooring before and during installation. Installation constitutes acceptance of the product: once a board is installed, it is considered accepted. Do not install any board you believe is defective, wrong in color, grade or finish, or damaged. Set it aside and contact us before continuing.
Questions
customerservice@sawyermason.com
Last updated: October 9, 2026